Frequently Asked Questions (FAQ)

At Enbii, we know that parenting comes with many questions — and we’re here to help. Below you’ll find answers to the most common questions about our products, policies, and philosophy.

1. What is Enbii?

Enbii is a baby and parenting store founded by a doctor and built for modern parents. We offer trusted, science-backed products designed to support you and your little one through every stage of growth.

2. What kind of products do you sell?

We curate a wide range of baby and parenting essentials — from feeding and sleep solutions to developmental toys, health products, and maternity care. Every product is carefully reviewed for safety, quality, and real-life usefulness.

3. Are your products doctor-approved?

Yes. Because Enbii was founded by a doctor, every product is selected with medical insight and clinical awareness. We only partner with brands that meet strict safety and quality standards.

Please note: Any information provided by Enbii does not replace medical advice. Always consult your healthcare provider for medical or health-related concerns.

4. What makes Enbii different?

We’re more than just a store — we’re a community built by parents, for parents. Enbii blends medical expertise with real-world parenting experience, helping families make confident, informed choices about their baby’s care.

5. Are your products safe for newborns?

Absolutely. Safety is our top priority. Every product we stock is tested, certified, and baby-safe — especially for newborns’ sensitive needs. Product-specific age recommendations are listed on each page.

6. Do your products come with a warranty?

Yes. Many of our products include manufacturer warranties, which are detailed on each product page. If you have any issues, our support team will help you claim or replace your item.

7. Where do you ship from?

We work with trusted fulfillment partners and medical-grade suppliers to ensure fast, reliable delivery — either from our central warehouse or directly from verified brand partners.

8. How long does delivery take?

To discover more about our shipping policy, please visit our Shipping and Handling page.

9. Do you ship internationally?

Yes, we do. Enbii proudly serves parents around the world. You can confirm availability by entering your shipping address at checkout.

10. How much does shipping cost?

We offer free shipping for ALL orders.

11. Can I track my order?

Of course! Once your order ships, you’ll receive an email with your tracking number and a link to follow your delivery in real time.

12. What if I receive a damaged or defective product?

We’re so sorry if that happens. Please contact us within 7 days of receiving your order, and we’ll send a replacement or process a refund immediately.

13. Can I return or exchange an item?

Yes, you can return items within 30 days of delivery — provided they’re unused and in their original packaging.

Note: For hygiene and safety reasons, certain items like pacifiers, teethers, and feeding accessories cannot be returned once opened.

14. What payment methods do you accept?

We accept all major debit and credit cards, PayPal, and secure mobile payments. All transactions are fully encrypted for your safety.

15. Is my personal and payment information secure?

Yes. Enbii uses advanced SSL encryption and industry-leading payment gateways to protect your data. Your privacy and security are non-negotiable.

16. How can I get in touch with Enbii’s team?

You can reach our friendly support team through:
📧 Email: info@enbii.com
Click on our Contact us page to send us a message now.

Medical Disclaimer:
Enbii provides general parenting and wellness information based on credible sources and clinical knowledge. However, this information does not constitute medical advice or a substitute for consultation with your healthcare professional. Always speak to your doctor or qualified health provider regarding any medical concerns for you or your child.